Legal
Whelpora is in beta — it is a work in progress and free to use while we build it. You may encounter bugs. Your feedback helps us improve. Please keep technical details about the platform confidential. Your data belongs to you. Beta ends 31 May 2026, after which founding members pay a discounted rate locked in for as long as their subscription is active. You can leave at any time. Whelpora uses AI features to help draft messages, predict coat colours, and parse documents — these are suggestions only and you remain the decision-maker.
1.1 These Terms and Conditions (Terms) govern your access to and use of the Whelpora platform (Platform), operated by Susse Pty Ltd ACN 695 394 079 trading as Whelpora, Level 1, 888 Brunswick Street, New Farm QLD 4005 (Whelpora, we, us, or our).
1.2 By creating an account or accessing the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
1.3 During the current beta phase, these Terms are supplemented by the Beta Tester Agreement, which is publicly available at whelpora.com/beta-agreement and within the Platform after login. In the event of any inconsistency between these Terms and the Beta Tester Agreement, the Beta Tester Agreement prevails.
1.4 We may update these Terms at any time. We will notify you of material changes by email or in-platform notification at least 14 days before the changes take effect. Continued use after the effective date of updated Terms constitutes acceptance.
2.1 The Platform is intended for use by individuals aged 18 years or over. By creating an account, you confirm that you are at least 18 years of age. Users outside Australia access the Platform at their own risk and are responsible for compliance with their local laws.
2.2 To access the Platform, you must create an account by providing accurate and complete information including your name, email address, and any other details required during registration.
2.3 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
2.4 You must notify us immediately at support@whelpora.com if you become aware of any unauthorised access to your account.
2.5 We reserve the right to refuse registration or cancel accounts at our discretion.
3.1 Subject to these Terms, Whelpora grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for the following permitted purposes:
3.2 You must use the Platform only for lawful purposes and in compliance with all applicable laws and regulations, including applicable animal welfare legislation.
4.1 You must not:
5.1 You may upload, enter, and store data including dog breeding records, whelping logs, health tests, and related information (User Content) into the Platform.
5.2 You retain all rights in your User Content. By uploading User Content, you grant Whelpora a limited, non-exclusive, royalty-free licence to store, process, and display your User Content solely to the extent necessary to provide the Platform to you.
5.3 You represent and warrant that:
5.4 Whelpora does not review or monitor User Content and is not responsible for the accuracy, legality, or appropriateness of any User Content.
5A.1 Where you enter personal information about third parties (including puppy buyers, co-owners, or other individuals) into the Platform, you are the Data Controller of that personal information within the meaning of applicable privacy legislation.
5A.2 Whelpora acts as a Data Processor on your behalf in respect of any personal information you enter about third parties. Whelpora will process that information only to the extent necessary to provide the Platform to you.
5A.3 As Data Controller, you are responsible for:
5A.4 Breeders who process buyer data through the Platform and who are subject to GDPR or UK GDPR may request a Data Processing Agreement by contacting support@whelpora.com.
6.1 Access to the Platform during the beta phase is provided free of charge. The beta phase ends on 31 May 2026.
6.2 Following the conclusion of the beta phase, access to the Platform requires a valid subscription plan. You will receive no less than 14 days' written notice before any transition from free beta access to a paid subscription is required.
6.3 All pricing for subscription plans will be displayed in Australian Dollars (AUD) inclusive of GST where applicable.
6.4 Payment processing is handled through Stripe. Whelpora does not store your payment card details. By subscribing, you agree to be bound by Stripe's terms and conditions.
6.5 Subscriptions are billed on a recurring basis (monthly or annually, depending on your selected plan) and will automatically renew at the end of each billing period unless cancelled before the renewal date. You authorise Whelpora to charge your payment method on file for each renewal period. For annual plans, we will send you a renewal reminder by email at least 14 days before your renewal date.
6.6 You may cancel your subscription at any time. Access continues until the end of the current billing period.
6.7 Refunds are not provided for partial billing periods or unused portions of a subscription, except where required by the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)) or other applicable law that cannot be excluded by agreement.
6.8 Whelpora reserves the right to modify, discontinue, or change subscription plans at any time, subject to providing reasonable notice to existing subscribers.
6.9 The Platform provides an iCal subscription feed for your calendar data. This feed is accessed via a bearer URL — anyone with the URL can read your calendar data without logging in. You should treat this URL as a private token. If you believe your iCal URL has been compromised, you can rotate it from within your account settings, which will invalidate the old URL immediately.
40% off, locked for as long as your subscription is active — for beta users only.
6A.1 Users who subscribe to a paid subscription plan during the beta phase or within 30 days of its conclusion (Founding Members) will be eligible for a discounted subscription rate (Founding Rate) equal to 40% off the then-current standard price for the equivalent subscription plan.
6A.2 The Founding Rate will remain in effect for as long as the Founding Member maintains a continuous active subscription.
6A.3 If a Founding Member cancels their subscription, the Founding Rate will be reserved for a period of 12 months from the date of cancellation. If the Founding Member resubscribes within that 12-month period, the Founding Rate will be reinstated. After 12 months from the date of cancellation, the Founding Rate is permanently forfeited and standard pricing applies upon any resubscription.
6A.4 The Founding Rate discount of 40% applies to the subscription plan tier held at the time of the founding subscription. If a Founding Member upgrades to a higher tier, the 40% discount applies to the standard price of that higher tier at the time of upgrade. If the Founding Member subsequently cancels and the 12-month reservation period expires, the Founding Rate on the upgraded tier is also forfeited.
6A.5 Whelpora reserves the right to modify or discontinue the Founding Member Rate program with 60 days' written notice to affected Founding Members.
7.1 All intellectual property in the Platform — including software, source code, databases, user interface design, features, branding, trademarks, logos, trade names, and documentation — is owned by or licensed to Susse Pty Ltd ACN 695 394 079 trading as Whelpora.
7.2 Nothing in these Terms transfers or assigns any intellectual property rights in the Platform to you.
7.3 The Whelpora name, logo, and associated marks are trademarks of Susse Pty Ltd ACN 695 394 079 trading as Whelpora. You must not use these marks without our prior written consent.
7.4 You retain ownership of your User Content as set out in clause 5.
8.1 The Platform uses third-party services including:
| Provider | Purpose |
|---|---|
| Supabase | Database hosting and authentication |
| Vercel | Web hosting and delivery infrastructure |
| Stripe | Payment processing |
| Resend | Transactional email delivery (account notifications, invoice sends, contract signature notifications, support emails) |
| Mailchimp (Intuit Inc.) | Product update communications and waitlist management |
| Sentry | Error monitoring and crash reporting |
| AI provider (via Lovable AI Gateway) | AI-assisted features including buyer message drafting, coat colour prediction image generation, and DNA report and pedigree document parsing. See clause 9.5 for further details. |
8.2 Use of third-party services may be subject to their own terms of service and privacy policies. Whelpora is not responsible for the practices of third-party service providers beyond its contractual obligations with them.
9.1 To the maximum extent permitted by law, the Platform is provided "as is" and "as available" without any warranty of any kind, whether express, implied, or statutory.
9.2 Whelpora does not warrant that:
9.3 Nothing in these Terms excludes, restricts, or modifies rights under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.
9.4 The invoicing, receipts, expenses, and Year Summary features within the Platform are organisational tools only. Whelpora does not:
You are solely responsible for verifying all tax figures with a qualified accountant or tax agent before relying on them for lodgment, reporting, or any other purpose. Whelpora is not liable for any tax penalties, assessments, or losses arising from your use of these features.
9.5 The Platform includes AI-assisted features that use a third-party AI provider (via Lovable AI Gateway) to generate outputs including drafted buyer messages, coat colour predictions, and parsed DNA report and pedigree data. These outputs are suggestions only. You remain the decision-maker and are responsible for reviewing, verifying, and approving any AI-generated content before acting on it or sharing it with third parties. Whelpora does not warrant the accuracy or completeness of any AI-generated output.
10.1 To the maximum extent permitted by applicable law, Whelpora's total aggregate liability to you for any loss or damage arising out of or in connection with the Platform or these Terms — whether in contract, tort (including negligence), statute, or otherwise — shall not exceed AUD $100 or the total fees paid by you in the twelve (12) months preceding the claim, whichever is greater. This cap will be reviewed prior to commercial launch.
10.2 Whelpora shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of data, loss of profits, loss of revenue, loss of goodwill, or business interruption.
10.3 Where liability cannot be excluded, it is limited as set out in clause 9.3.
11.1 You may close your account at any time by contacting us at support@whelpora.com or using any account deletion feature available within the Platform.
11.2 Whelpora may suspend or terminate your account at any time, with or without notice, if:
11.3 Upon termination of your account:
12.1 Whelpora collects and handles personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and its Privacy Policy, available at whelpora.com/privacy.
12.2 By using the Platform, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.
13.1 These Terms are governed by the laws of Queensland, Australia. Each party irrevocably submits to the non-exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia.
13.2 The parties agree to attempt to resolve any dispute by good-faith negotiation for a period of not less than 30 days before initiating formal legal proceedings.
13.3 If you are an EU, UK, NZ, or Canadian consumer, you retain all statutory dispute resolution rights available under your local law. You may also use any consumer alternative dispute resolution scheme available in your country of residence.
14.1 Entire agreement. These Terms, together with the Privacy Policy and (during the beta phase) the Beta Tester Agreement, constitute the entire agreement between the parties regarding use of the Platform.
14.2 Severability. If any provision is found to be unenforceable, it is severed to the minimum extent necessary and the remaining provisions continue in full force.
14.3 No waiver. A failure to exercise any right under these Terms does not constitute a waiver of that right.
14.4 Assignment. You may not assign your rights under these Terms without Whelpora's prior written consent. Whelpora may assign its rights without restriction.
14.5 Force majeure. Whelpora is not liable for any delay or failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including internet outages, third-party service failures, natural disasters, or government action.
14.6 Contact.
Susse Pty Ltd ACN 695 394 079 trading as Whelpora
Level 1, 888 Brunswick Street, New Farm QLD 4005
Email: support@whelpora.com
Website: whelpora.com